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GAUDiinnc Frequently Asked Questions


Do you allow refunds/returns?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. All items are made for order, handcrafted and packaged on-site. Items will not be replaced or exchanged for this reason. GAUDiinc reserves the right to refuse any returns at any time.

How can I reach your Customer Service team and when should I expect a response?

For customer service inquiries only, please email Our Customer Service team is available M-F 9 am - 4 pm est. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please refrain from sending multiple emails.

Can I make changes to my order once it’s been placed?

Orders can not be changed or modified once they have been placed. Please ensure all info is correct before submitting your order. Depending on the risk exceptions can be made on a case by case basis, contact us at with the specifics. GAUDiinc reserves the right to refuse any returns or changes at any time.

I have received my order and need some additional assistance.


We're so sorry about that! While we do our very best to ensure this never happens, if you do receive a damaged piece or have a manufacturing fault occurs, please contact us immediately at and we will do our best to resolve this issue ASAP! Customers must provide photos of any product/order issues.


Received something you didn't order?

If you received a product different from the one that you ordered, we’re so sorry about that! Please contact us as soon as possible at!

We will review all issues that are submitted within 7 days of delivery of the package. Requests received after this time frame are no longer eligible for review.

When will my package be delivered?

Please allow a processing time for orders of 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions. Once shipped, delivery time within Canada is 3-6 days and 10-21 business days internationally. We currently only ship within Canada, the United States, and South Africa. At this time, we do offer expedited shipping, within Canada only, for an additional charge. All orders are shipped via Canada Post.

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers from Canada Post to international mail carriers.

What is expedited shipping? 

Expedited shipping guarantees a 1 day processing time and arrival within 1-2 business days, in Toronto's GTA. It is an additional cost. 

How can I track my package? 

At this time, shipment tracking is only available through expedited shipping.

I am an international customer; do I have to pay customs and taxes?

There may be additional miscellaneous charges which are defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by GAUDiinc. Please check with your country’s customs office to determine if there are additional costs prior to placing your order. All orders are made and shipped from Toronto, Canada. 


Are GAUDiinc products sold at any other retailer?

Yes. GAUDiinc products are currently sold by, via our instagram direct messages or by 

Can I reserve items by adding them to my cart?

All GAUDIinc products are handcrafted by order, therefore they are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Order transactions are completed in the order they are received.

Why was my order canceled? 

There are several reasons why your order may have been cancelled:

  1. The item cannot be handcrafted to the best of our ability at this time.

  2. There is a delay in replenishment for your item(s).

  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. 

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